XpertSupport

Support

We answer within one working day.

Email support@x-pert.ai

Tell us what you were doing and what happened. If it is about your results or your account, use the email address on the account so we can find you.

Common questions

My company gave me a code. What will they see?

Your name, your email address and whether you finished, from the moment you enter the code. Nothing else, unless you choose to share it. Your results come in five parts and every one starts switched off. Before you turn one on, you see the exact words the company would read.

Can I change my mind after sharing?

Yes, at any time. Open the sharing screen and turn a section off, or stop sharing altogether. It disappears from the company's side immediately.

The code I was given does not work

Check it with whoever sent it. Codes are single use, so if someone else has already used it you will need a new one. You can also carry on without a code and keep your results to yourself.

I used Hide My Email and now I am asked for another address

Apple's private relay address cannot receive mail from a company, so we ask for one you actually read. It is only used if you choose to share something.

I want to retake the assessment

You can. Your sharing resets to nothing when you do, so a company never silently receives new content. You choose again afterwards.

Delete my account

Write to support@x-pert.ai from the address on the account. We remove your account, your answers and your results, and revoke any access a company had.

Is there a score?

No. There is no score anywhere, and no company screen shows one. You get a description of how you work and where you fit, in plain language.

For companies

The dashboard is at xpert-3ec8a.web.app. For codes, extra seats or anything about your account, email support@x-pert.ai.